Customer story · East Haven Memorial Funeral Home
From scrambling to a partner who solves it first.
Joe Deko and James Integlia describe the difference between hoping a corporate supplier comes through and working with a partner who picks up the phone, solves the problem, and helps growth feel easier.
The shift
No more scrambling when a shipment changes.
“We used to scramble every time something went wrong with a shipment. Now we don’t. Turner calls us before we even know there’s an issue — and it’s solved before the family walks in.”
The proof
A highway handoff says more than a promise.
“Chris offered to drive to Massachusetts and meet us on the highway to deliver an urn we needed for a service. That moment told us everything we needed to know about who we were partnering with.”
The growth story
The first call for the next location.
“We’re opening a new location in Guilford and Turner is the first call we’re making to set it up. When you find a partner that makes growth easier, you don’t look back.”