Customer story · Bowers Funeral Home
A zero-miss record when the service date cannot move.
Tony and Ted Bowers describe Turner Memorial as a safety net: reliable under pressure, detailed enough to differentiate their funeral home, and broad enough to simplify their operation.
Reliability
“Never once” without what the family needed.
“In all the years we’ve worked with Turner Memorial, we have never once stood in front of a family without what we needed. Not once. Even when I made the mistake — wrong dates on an urn the day before a service — Chris had a corrected urn ready by 6am.”
Personalization
The details families recognize immediately.
“When I tell a family, ‘Bring in a picture of mom and dad and we’ll put it on the urn — or the dog, or their favorite truck,’ their whole expression changes. Not everywhere can do that.”
Operational simplicity
One invoice. One relationship. One call.
“We used to manage six or seven different vendor relationships. Now it’s one call to Turner Memorial. Consolidating eliminated hours of vendor management every week and simplified our entire operation.”